Leaf has created this reasonable usage policy (“Policy”) as a guide for its customers to understand the intended and permissible uses of our service, and to prevent exploitation, fraud, and abuse of its unlimited calling plans and features. This Policy is based upon the relevant provisions in our Terms of Service and is applicable to all our services.
Our Terms & Conditions are located at http://leaftelecom.ca/terms-conditions/
The normal reasonable use
Leaf residential unlimited service plans and features are only for normal residential or personal, noncommercial use. This means that only the account holder, the residential family members, and extensions Leaf registered by the account holder can use Leaf residential unlimited service plans. Residential family members include your immediate family residing in your personal residence – for example, spouse, domestic partner, parents and / or children. If your residential service plan allows you to extend the service or feature(s) to another residential or mobile number, all use under that service plan is aggregated and must conform to single (and not extended or multi-) family residential (or personal, non-commercial) or co-branded use.
Unauthorized use(s)
Leaf evaluates customer usage in comparison to typical levels of permissible usage engaged in by legitimate customers (residential use in residential service plans).
Each of the following is impermissible under Leaf‘s residential unlimited plans and considered outside of normal single (and not extended or multi-) family residential (or personal, non-commercial) or co-branded use:
- The use by or for others who do not live with you, or, with respect to extensions Leaf plans, other extensions that are not registered users of Leaf
- Operation of a business, even if the residence is operated.
- Operation of any enterprise, including nonprofit
- Operation of a call center
- Resale to other
- Automatic dialing or fax / voice blasts
- Telemarketing
- The use without direct dialogue, including use as a monitor, intercom or for transcription purposes
Over 95% of Leaf’s residential unlimited calling plan customers use less than 2000 minutes per month and do not have any unusual usage patterns in terms of unique numbers called, high call forwarding/transferring usage and so on. A customer’s aggregate usage may be considered outside of normal use if it exceeds 2000 minutes per month IN COMBINATION with one or more of the following, including, but not limited to, excessive:
- Unique numbers called
- Length of calls
- Call forward / transfer
- Conference Calls
- Short calls
Based on this combination, Leaf may determine that abnormal use, unreasonable or impermissible usage is occurring when compared to typical customers on the same calling plan, and may take appropriate steps described below to enforce this Policy and the Terms of Use (“Leaf Rights”).
Lawful and proper purposes only
You may not use our service or devices in any way that is illegal, fraudulent, improper or inappropriate. You may not use any automated means to manipulate our service or use our service to violate any law, rule, regulation or any third party’s intellectual property or personal rights.
Leaf Rights
We reserve the right to review your account and take further action, including, but not limited to, immediate suspension of your Leaf service if account usage is beyond normal standards for typical customers on the same calling plan, impermissible or detrimental to other customers’ ability to use the service or adversely affects our operations. We may assess abnormal usage based on comparisons to the usage patterns and levels of our other customers on the same plan(s). If we determine that you are engaging in abnormal or impermissible usage, we will use commercially reasonable efforts to inform you and may provide you with the opportunity to correct the improper usage. If we afford you the opportunity to correct your abnormal usage patterns and you fail to immediately conform to normal use, we may exercise our right to transfer your service to a more appropriate plan, charge applicable rates for that plan, implement other limitations or suspend or terminate your service with or without notice. If we believe that our service has been used for an unlawful purpose, we may immediately terminate your service with or without notice and/or forward the relevant communication and other information to the appropriate authorities for investigation and prosecution. We reserve all of our legal rights.
Changes
Leaf reserves the right to change this policy at any time. The changes are effective whenever a revised policy is updated on the Leaf website.
* Leaf is a registered trademark of CDTel Inc. Other trademarks appearing are the property of their respective owners.