Complaints & Resolution Management

Complaint Management Process

Leaf Telecommunications is committed to providing home phone service to our customers that delivers big savings and unlimited long distance plans to various countries around the world. We work due diligently to ensure our customers have the best customer experience possible. Should you have a complaint or need further assistance, the following steps will help you resolve any issues you may have.

Step 1: Contact Leaf Customer Service

Our customer service team can help resolve or answer any questions you may have. You can reach our highly trained customer service team toll free at 1-844-337-5323 or support@leaftelecom.ca.

Step 2: Speak to a Supervisor

If your issue is unresolved or you are dissatisfied with the result of Step 1, you can always ask to speak to a supervisor, who will do their best to resolve the problem.

Step 3: Operations Office

Most issues are resolved within the first two steps. If you feel your issue was not dealt with appropriately, you can contact Leaf Telecommunications Operations Department.

In order to effectively assist you, we require the follow information:

• Your name, account number/phone number
• Dates and names from when your conversations took place in Steps 1 and 2

Please note that only complaints that have gone through Steps 1 and 2 will be reviewed.

Other option

If you are not completely satisfied with the resolution provided in the previous steps, please contact the CCTS to file a complaint.

What is the CCTS? 

The Commission for Complaints for Telecom-television Services (CCTS) is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.